Privacy Policy

This Privacy Policy describes how NoraPet LLC, operating under the brand name NoraPet™ ("NoraPet," "we," "us," or "our"), collects, uses, and discloses your personal information when you visit our website at https://norapet.co, purchase our products, interact with our services, or otherwise communicate with us (collectively, the "Services").

NoraPet™ is an online pet wellness and supplies brand dedicated to providing products for pets and their owners.

For purposes of this Privacy Policy, "you" and "your" refer to customers, website visitors, and other individuals whose personal information we collect through our Services.

Please read this Privacy Policy carefully to understand how we handle your information and the rights you may have.

1. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, technologies, services, or applicable legal requirements.

When we make changes, we will publish the revised Privacy Policy on our website and update the "Last Updated" date.

2. How We Collect Your Personal Information

We collect personal information to operate our online store, fulfill orders, communicate with customers, improve our services, and maintain a secure shopping experience.

The information collected depends on how you interact with NoraPet™.

Information You Provide Directly

When you shop with NoraPet™, create an account, or contact us, we may collect:

Contact information: Full name, email address, telephone number, and mailing address.
Order details: Products purchased, order history, billing address, shipping address, and payment confirmation.
Account information: Login credentials, account preferences, and related details.
Shopping activity: Products viewed, items added to your cart, and wishlist selections.
Customer communications: Messages, inquiries, product feedback, and support requests.
Product reviews: Reviews, ratings, photos, or other content voluntarily submitted.

We collect this information when you voluntarily provide it or when it is necessary to complete a transaction.

Information Collected Automatically

When you visit https://norapet.co, certain information may be collected automatically through cookies, pixels, and similar technologies.

This may include:

IP address
Browser type and version
Device information
Operating system
Website pages visited
Time spent on pages
Shopping-cart interactions
Referral sources
Interactions with advertisements

This information helps us understand how customers use our website and improve their shopping experience.

Information from Third Parties

We may receive information from third-party service providers that help operate our business, including:

Shopify and its associated services
Payment processing providers
Shipping and fulfillment partners
Customer support platforms
Website analytics providers
Advertising and marketing platforms

Information received from third parties is handled in accordance with this Privacy Policy and applicable laws.

3. How We Use Your Personal Information

NoraPet LLC uses personal information for the following purposes.

Order Processing and Fulfillment

We use customer information to:

Process and confirm purchases.
Verify and process payments.
Prepare and ship orders.
Provide tracking information.
Communicate delivery updates.
Handle returns, exchanges, and refunds.
Resolve order-related concerns.

Customer Service

We use your information to respond to inquiries, assist with product questions, manage customer complaints, and improve our support services.

You can contact our customer support team at Support@norapet.co.

Marketing and Promotional Communications

Where permitted by applicable law, we may use your information to:

Send promotional emails.
Share product announcements.
Communicate special offers.
Provide updates about NoraPet™ products.
Display advertisements relevant to your interests.
Measure advertising campaign effectiveness.

You can unsubscribe from promotional emails at any time using the unsubscribe link provided in those messages.

Website Improvement

We use information about website activity to improve navigation, product pages, checkout functionality, and overall website performance.

Fraud Prevention and Security

We may process personal information to detect suspicious transactions, prevent unauthorized access, protect customer accounts, and comply with applicable legal obligations.

4. Cookies and Tracking Technologies

NoraPet™ may use cookies and similar tracking technologies to support website functionality, analytics, and advertising.

Cookies may help us:

Remember items in your shopping cart.
Save your browsing preferences.
Improve website navigation.
Understand visitor behavior.
Measure marketing performance.
Deliver relevant advertising.

Our online store is powered by Shopify.

For additional information about Shopify's cookie practices, please visit:

https://www.shopify.com/legal/cookies

You may control or disable cookies through your browser settings and any privacy preference controls made available on our website.

Please note that disabling certain cookies may affect shopping-cart functionality and other features.

Where required by applicable law, we will request consent before using non-essential tracking technologies.

5. How We Share Your Personal Information

NoraPet LLC may share personal information with trusted third parties when necessary to operate our business or provide our Services.

These may include:

E-commerce service providers: Shopify and related services that support our online store.

Payment processors: Providers responsible for processing customer payments and helping prevent payment fraud.

Shipping and fulfillment partners: Companies responsible for preparing, shipping, tracking, and delivering orders.

Customer support providers: Services that help us respond to customer questions and resolve issues.

Analytics and advertising partners: Providers that help us understand website performance and conduct marketing activities.

Professional and legal advisers: Parties assisting with legal compliance, financial matters, and business operations.

Government and regulatory authorities: Where disclosure is required by applicable law.

We may also disclose information in connection with a merger, acquisition, sale of assets, or other legitimate business transaction.

Certain disclosures for personalized advertising may qualify as "selling" or "sharing" personal information under applicable U.S. state privacy laws. Where applicable, we will provide the required notices and opt-out choices.

6. Payment Information and Security

NoraPet™ uses third-party payment service providers to process online transactions.

Payment information submitted during checkout is processed through the applicable payment provider.

We take reasonable measures to help protect personal information and maintain a secure shopping environment.

However, no online system or electronic transmission method can guarantee complete security.

We encourage customers to protect their account credentials and contact us if they suspect unauthorized activity.

7. Shipping and Order Information

When you place an order through NoraPet.co, we collect and use the information necessary to process and deliver your purchase.

This may include your name, shipping address, telephone number, email address, and order details.

We may share relevant delivery information with shipping and fulfillment partners to complete your order.

Shipping timelines, delivery conditions, and related information are described in our Shipping Policy.

8. Customer Reviews and User-Generated Content

NoraPet™ may allow customers to submit product reviews, photographs, testimonials, or other feedback.

If you voluntarily submit content to a public area of our website, that content may become publicly accessible.

Please avoid including sensitive personal information in public reviews.

We are not responsible for how third parties use information that you voluntarily make public.

9. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

These third-party websites have their own privacy policies and information-handling practices.

NoraPet LLC is not responsible for the privacy practices or security measures of websites we do not control.

We encourage customers to review third-party privacy policies before providing personal information.

10. Children's Privacy

NoraPet™ products are intended to be purchased by adults.

Our website and Services are not directed toward children under the age of 16, and we do not knowingly collect personal information from children under that age.

If you believe a child has provided personal information to us, please contact Support@norapet.co so we can review the matter and take appropriate action.

11. Data Security and Retention

We take reasonable administrative, technical, and organizational measures to protect personal information.

We retain customer information for as long as reasonably necessary to:

Fulfill orders and provide services.
Maintain customer accounts.
Provide customer support.
Comply with tax and accounting obligations.
Resolve disputes.
Prevent fraud.
Enforce our policies.
Meet applicable legal requirements.

Retention periods depend on the nature of the information and the purpose for which it was collected.

When information is no longer needed, we will delete or otherwise handle it in accordance with applicable legal requirements.

12. Your Privacy Rights

Depending on your state or country of residence, you may have certain rights regarding your personal information.

These may include:

Right to Access: Request access to personal information we maintain about you.

Right to Correction: Request that inaccurate personal information be corrected.

Right to Deletion: Request deletion of personal information, subject to applicable legal exceptions.

Right to Data Portability: Request a copy of certain personal information in a portable format.

Right to Opt Out: Opt out of certain uses or disclosures of personal information for targeted advertising, sale, or sharing where applicable.

Right to Restrict Processing: Request restrictions on certain processing activities where permitted by law.

Right to Withdraw Consent: Withdraw consent where consent is the basis for processing.

Right to Appeal: Appeal certain privacy-related decisions where applicable law provides this right.

To submit a privacy request, please contact:

Support@norapet.co

We may request additional information to verify your identity before processing certain requests.

We will respond within the timeframes required by applicable law.

13. Marketing Preferences

If you subscribe to NoraPet™ promotional communications, you may receive information about new products, promotions, special offers, and other brand updates.

You may unsubscribe at any time by clicking the unsubscribe link included in our marketing emails.

Even if you unsubscribe from marketing communications, we may still send essential transactional messages, including:

Order confirmations
Shipping notifications
Delivery updates
Refund information
Important account notices

14. International Customers

NoraPet LLC may serve customers in multiple countries.

Your personal information may be transferred to, stored in, or processed in jurisdictions outside your country of residence.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

15. Privacy Complaints

If you have concerns about how NoraPet LLC collects, uses, or protects your personal information, please contact our support team.

Email: Support@norapet.co

We will review privacy-related concerns and respond in accordance with applicable legal requirements.

Depending on your location, you may also have the right to submit a complaint to the relevant data protection authority.

16. Contact Information

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or need assistance regarding your personal information, please contact us.

NoraPet™ — Customer Support

Legal Business Name: NoraPet LLC

Brand Name: NoraPet™

Website: https://norapet.co