RETURNS

At NoraPet™, we care about your satisfaction and the well-being of your pets. We want you to feel confident when shopping with us.

This Return & Refund Policy applies to purchases made through https://norapet.co, operated by NoraPet LLC.

1. Our 90-Day Return Policy

We offer a 90-Day Satisfaction Guarantee on eligible purchases.

You have 90 days from the date you receive your order to request a return.

To be eligible for a standard return, your item must be:

In the same condition as when you received it.
Unused and unopened, with any original seals intact.
In its original packaging.
Accompanied by a receipt, order number, or other proof of purchase.

For hygiene and safety reasons, opened or used pet supplements may not qualify for a standard return unless otherwise covered by an applicable satisfaction guarantee or required by law.

If you're unsure whether your item qualifies, please contact our customer support team.

2. How to Start a Return

To request a return, please contact us at:

Email: Support@norapet.co

Include your order number, the name associated with your order, and the reason for your return.

Our customer support team will review your request and provide return instructions.

Authorized Return Address:

NoraPet™ Returns Department
912 Flustern Road, Building 2
San Marcos, TX 78666
United States

Please contact our support team before sending your return so we can confirm eligibility and provide the appropriate instructions.

Returns sent without prior authorization may experience processing delays.

3. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or different from what you ordered, contact us as soon as possible at Support@norapet.co.

Please provide your order number, a description of the issue, and photographs if available.

Our customer support team will evaluate the situation and work toward an appropriate resolution, which may include a replacement, return, or refund.

Nothing in this policy limits your rights under applicable consumer protection laws.

4. Non-Returnable Items

Certain items may not be eligible for standard returns, including:

Opened or used pet supplements, except where covered by an applicable guarantee or required by law.
Products with broken safety seals, where the exclusion is legally permitted.
Personalized or custom-made products.
Perishable products.
Hazardous materials or restricted goods.
Gift cards.

Discounted or promotional purchases remain subject to the return conditions disclosed at the time of sale and applicable law.

If you have questions about a specific item, please contact our customer support team before returning it.

5. Exchanges

If you would like to exchange an item, please contact us at Support@norapet.co.

The fastest way to obtain a different product is generally to return the original eligible item and place a new order once the return is accepted.

If you received a damaged, defective, or incorrect product, please contact us so we can help determine the appropriate resolution.

6. European Union — 14-Day Right of Withdrawal

If you are a consumer purchasing eligible goods through a distance-selling transaction covered by European Union consumer protection laws, you generally have the right to withdraw from the purchase within 14 days after receiving your goods, without providing a reason.

To exercise this right, contact us at Support@norapet.co before the withdrawal period expires.

Certain exceptions may apply, including qualifying sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.

Where applicable, refunds and return arrangements will be handled in accordance with EU consumer protection requirements.

This statutory right is separate from our voluntary 90-day return policy.

7. Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will generally be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process and display the refund.

Where applicable law requires an earlier refund or different procedure, those legal requirements will apply.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact:

Support@norapet.co

8. Return Shipping Costs

Unless otherwise required by law or agreed by NoraPet™, customers are responsible for return shipping costs for standard change-of-mind returns.

If you receive a defective, damaged, or incorrect item, please contact our customer support team before returning it so we can arrange an appropriate solution.

We recommend using a trackable shipping service when returning products.

9. Order Cancellations

If you need to cancel an order, please contact Support@norapet.co as soon as possible.

We will attempt to accommodate cancellation requests before an order has been processed or shipped.

Once an order has shipped, cancellation may no longer be possible. You may instead request a return in accordance with this policy.

Any statutory cancellation rights remain unaffected.

10. Contact Information

For questions about returns, exchanges, refunds, or order cancellations, please contact us.

NoraPet™ — Customer Support

Legal Business Name: NoraPet LLC

Website: https://norapet.co

Email: Support@norapet.co

Business Mailing Address:

NoraPet LLC
30 N Gould St, Ste R
Sheridan, WY 82801
United States

Return Shipping Address: